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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, respond to a survey, contact customer support, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, contact customer support, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

Deleting your data

You may request to delete your account at any time. Deleting an account will:

  • Anonymise the account by removing all personally identifiable information from it, including your email and username
  • Unsubscribe and remove you from our mailing lists
  • Archive your customer support chat widget conversation history with us, if any
  • Archive your Stripe customer account, if any (invoice and payment records will be retained and remain available to us for financial record keeping purposes)

Follow these steps to delete your account:

  1. Login to your account
  2. Navigate to My Account
  3. Scroll to the Delete My Account section and click the Delete button
  4. Type in your email address to confirm deletion of your account

You will receive an email from us with a link to check the status of your account deletion. The process is automated so usually happens very quickly, but if you encounter any problems during the deletion process, please reach out to us at support@hanpedia.com and we will manually action the deletion for you.

Do we use 'cookies'

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

We use cookies to:

  • Track user lessons and progress.
  • Understand and save user's preferences for future visits.
  • Help remember and process the items in the shopping cart.
  • Track affiliate sales and commissions.
  • Maintain session information for customer support.
  • Maintain email marketing lists.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

https://support.google.com/adwordspolicy/answer/1316548?hl=en

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Privacy & Regulatory Compliance

We comply with all relevant data protection and privacy laws, including GDPR, CCPA, and the CAN-SPAM Act. We collect and process personal data only when we have a lawful basis—such as consent, legitimate interest, or to fulfill a service. EU/EEA residents have the right to access, correct, and request deletion of their data; New York residents can request to know, delete, or opt out of the “sale” of their personal information under CCPA.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Hanpedia Inc.
2631 86th Street, Suite #2
Brooklyn, NY 11223
support@hanpedia.com
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